Now report taxi refusals via WhatsApp

The State Government has set up helplines to address any grievance that a commuter or traveller might have regarding taxis.

This is in response to complaints by ordinary citizens about taxi drivers unwilling to take people unless they pay an amount higher than normal or misbehaving with passengers regarding the issue of fares. These complaints started coming even though the State Government recently notified higher fares in line with higher fuel prices.

There are three ways to lodge a complaint – call up a toll-free number (between 11am and 5pm), send the complaint through WhatsApp or mail the complaint.

· Toll-free number: 18003455192
· WhatsApp number: 8902017191
· Email: [email protected]

The complaints would be attended to on a first-come-first-served basis. The complainants would be called for a hearing, following which the driving license of the accused could be suspended for three months. All complaints would be addressed within 15 days.

KMC launches WhatsApp number for citizen services

Citizen services in Kolkata will now be a WhatsApp message away.

Kolkata Municipal Corporation has launched a dedicated number where you can send feedback, grievances, suggestions or any information you want to share. All you have to do is share a photo-based or text message via WhatsApp messenger app.

The messages will be collected centrally, sorted and handed out to the respective borough offices.

The WhatsApp number for Kolkata Municipal Corporation is: 8335-988-888.