Now report taxi refusals via WhatsApp

The State Government has set up helplines to address any grievance that a commuter or traveller might have regarding taxis.

This is in response to complaints by ordinary citizens about taxi drivers unwilling to take people unless they pay an amount higher than normal or misbehaving with passengers regarding the issue of fares. These complaints started coming even though the State Government recently notified higher fares in line with higher fuel prices.

There are three ways to lodge a complaint – call up a toll-free number (between 11am and 5pm), send the complaint through WhatsApp or mail the complaint.

· Toll-free number: 18003455192
· WhatsApp number: 8902017191
· Email: pvdkolkata20@gmail.com

The complaints would be attended to on a first-come-first-served basis. The complainants would be called for a hearing, following which the driving license of the accused could be suspended for three months. All complaints would be addressed within 15 days.

Female drivers in Kolkata cabs soon

Kolkata will soon boast of having women taxi drivers as the Bengal government has devised a two-pronged strategy to bring them on the driver’s seat – training for drivers and training to defend themselves in case of a sudden attack. The entire programme is targeted to provide financial relief to women from financially weaker strata of society.

The project is being jointly coordinated by an NGO and the state government’s Woman and Child Development and Social Welfare department.

“A few women have been selected for the purpose,” the minister said, adding the training was being provided an NGO. The educational qualification has been fixed at either eighth standard or matriculation.

“There has been a growing demand for women drivers. Of late, there is an increase in demand for women cab drivers in the state,” the Minister said. The minister said the government would get in touch with private cab service companies also to hire trained women drivers.

 

খুব শিগগিরি কলকাতার রাস্তায় দেখা যাবে মহিলা ট্যাক্সিচালক

রাজ্য সরকারের উদ্যোগে খুব শিগগিরি কলকাতার রাস্তায় দেখা যাবে মহিলা ট্যাক্সিচালক। মহিলাদের গাড়ি চালানো সেখানোর পাশাপাশি তাদের আত্মরক্ষার প্রশিক্ষণও দেওয়া হবে। অর্থনৈতিকভাবে সমাজের পিছিয়ে পড়া শ্রেণীর মহিলাদের স্বাবলম্বী করতেই মুলত এই উদ্যোগ নিয়েছেন রাজ্য সরকার।

একটি সেচ্ছাসেবী সংস্থা ও রাজ্য সরকারের নারী, শিশু ও সমাজ কল্যান দপ্তর যৌথভাবে এই উদ্যোগ নিয়েছে।

রাজ্যের নারী কল্যাণ মন্ত্রী বলেন, কিছু মহিলাকে এই প্রকল্পের জন্য বেছে নেওয়া হয়েছে। শিক্ষাগত যোগ্যতা হিসেবে ম্যাট্রিক বা অষ্টম শ্রেণী উত্তীর্ণ ধার্য করা হয়েছে।

মন্ত্রী বলেন, “মহিলা ট্যাক্সিচালকের চাহিদা ইদানিং বেড়েছে।” তিনি আরও বলেন, সরকার বেসরকারি ট্যাক্সি পরিষেবা প্রদানকারী সংস্থাগুলোর সঙ্গেও কথা বলবে মহিলা ট্যাক্সিচালকদের সুযোগ দেওয়ার জন্য।

Mayor promises taxi stands across Kolkata soon

Mayor Sovan Chatterjee has promised a taxi stand at every locality in Kolkata soon.

“Mamata Baner jee has asked us – Kolkata Municipal Corporation and Kolkata Police – to initiate efforts to ensure a taxi stand/bay at every nook and corner of the city. I have asked my officials and Kolkata Police to submit a report after joint inspection and survey of all parking areas in the city and make necessary arrangements to allow taxis to be parked in all such areas,” the Mayor told reporters on Tuesday after a high-level meeting at civic headquarters with police officials.

Debashis Kumar, member, mayor-in-council (parking, parks & squares, sports, advertisement) said KMC would submit Kolkata Police its survey report on parking lots across the city on Wednesday and a joint inspection, if required would be initiated to ensure space of parking taxis.

Apart from providing spaces for taxis in the parking lots, KMC would also initiate efforts to increase the number of private vehicles parked in the same parking area.

KMC is also initiating efforts to add new stretches of parking areas in the city. “With growing numbers of cars plying the streets of Kolkata the number of parking spaces too need to be increased and we are working on it,” the MMiC said.